🇬🇧 ROCKY SPOON POLICY (EN) -

1. Shipping

Orders are prepared and shipped within 1–3 business days after payment is received.

Delivery is carried out using the method selected by the customer. Shipping costs are displayed at checkout.

During peak seasons (e.g., Christmas, Easter), delivery times may be longer.

If your shipment is delayed, contact us:
📧 info@rockyspoon.lt
📞 +370 606 66620

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2. Returns & Product Quality

According to EU regulations, food products are non-returnable if they are of good quality.

If you receive:

• a defective product
• damaged packaging

please contact us within 3 calendar days: from delivery day

📧 info@rockyspoon.lt
📞 +370 606 66620

Include:

• product photo
• description of the issue

We may offer:

• replacement
• refund
• alternative solution

Complaints are processed within 10 calendar days..

Returns without prior agreement are not accepted.

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3. Orders & Payments

To place an order, customers must provide:

• full name
• delivery adress
• phone number
• email

Customer agrees with Terms and Conditions

Payment methods:

• elektroninė bankininkystė
• Visa / MasterCard
• other available methods

All payments are processed in EUR (€) eurais (€).

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4. Privacy Policy (GDPR)

4.1 General

MB Rocky Spoon (hereinafter referred to as “we”) protects your privacy and processes personal data in accordance with General Data Protection Regulation (GDPR).

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4.2 Data we collect

We may collect:

• full name
• email
• phone number
• delivery adress
• company details
• IP address and browsing data

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4.3 How we use data

We use data to:

• process orders
• provide customer support
• improve our website
• marketing (with consent)
• prevent fraud

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4.4 Data retention

Data is stored only as long as necessary:

• for legal obligations
• or based on your consent

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4.5 Your rights

You have the right to:

• access your data
• correct data
• delete data
• restrict processing
• object to processing
• data portability

Contact:
📧 info@rockyspoon.lt

Response time: up to 1 month.

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4.6 Cookies

We use cookies for:

• website functionality
• analytics
• marketing

By using the site, you agree to cookies.

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4.7 Children’s data

We do not knowingly collect data from children under 14.
Pastebėjus – duomenys nedelsiant pašalinami.

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CONTACT US

MB Rocky Spoon
📧 info@rockyspoon.lt
📞 +370 606 66620
Lithuania